Returns and exchanges policy

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We want shopping at GETMAN STORE to be comfortable. If the item does not fit you in size, color, style, or for any other reason, you can arrange for its return or exchange in accordance with the conditions below and current Ukrainian legislation.

1. Return and Exchange Period

The buyer has the right to request an exchange or return of a quality item within 14 calendar days, not including the day of purchase, in accordance with the requirements of Ukrainian legislation.

Returns or exchanges are possible provided that the item meets the established requirements.

2. Requirements for Item Condition

For a return or exchange, the item must:

  • not have been used and show no signs of wear;

  • not be washed, damaged, or soiled;

  • have no foreign odors;

  • retain its marketable appearance and consumer properties;

  • have factory tags, labels, and other completeness elements preserved, if they were on the item;

  • be properly packaged for return.

Please try on clothes carefully and do not remove tags until you are sure the item fits you.

3. How to Process a Return

To process a return:

  1. Contact GETMAN STORE support service:


    Email: getmanstore.support@gmail.com
    Phone: +380 99 624 2203

  2. Provide your order number, full name, and the item you wish to return.

  3. Our manager will provide current details and instructions for sending the return.

  4. Securely pack the item and hand it over to the carrier according to the instructions received.

Do not send returns without prior agreement with GETMAN STORE, as the details and departments for receiving returns may vary.

4. How to Process an Exchange

If the size, color, or another available option of the item did not suit you, you can contact us to arrange an exchange.

Exchanges are made provided that:

  • the return period and item condition requirements are met;

  • the desired item, size, or color is available at the time of exchange.

To arrange an exchange, contact GETMAN STORE support and provide:

  • order number;

  • the item you wish to exchange;

  • the desired size, color, or other option.

If the desired item is out of stock, we can offer another available option or arrange a return in accordance with the established conditions.

5. Shipping Cost for Return or Exchange

If the return or exchange is due to the item not fitting in size, color, style, or for other reasons not related to a defect in the item or an error by GETMAN STORE, shipping costs are borne in accordance with current legislation and the return conditions agreed with the Buyer.

If the Buyer received:

  • an item with a manufacturing defect;

  • an item that does not match the order placed;

  • the wrong size or color due to GETMAN STORE's fault;

  • another item mistakenly sent by GETMAN STORE,

the necessary costs for returning or replacing such an item are covered by GETMAN STORE in cases provided by law and agreed with the Buyer.

6. Defective Item or Order Error

If you discover a defect, damage, incorrect completeness, or received the wrong item, please contact us as soon as possible after receiving your order.

For faster consideration of your request, we recommend providing:

  • order number;

  • a brief description of the problem;

  • photos or videos of the item and the discovered defect, if possible.

After reviewing the request, we will inform you of the further procedure for return, exchange, or other resolution of the situation in accordance with Ukrainian legislation.

7. Refund

After receiving the return, GETMAN STORE checks the condition of the item and compliance with the return conditions.

If the return is confirmed, the funds are refunded to the Buyer in accordance with the requirements of current Ukrainian legislation.

The refund can be made to the bank card from which the payment was made, or by another agreed method depending on the initial payment method and the technical capabilities of the payment service.

The actual period for crediting funds after their return may depend on the Buyer's bank or payment service.

8. Items Not Subject to Return or Exchange

Restrictions on returns and exchanges apply to items that, in accordance with current Ukrainian legislation, are not subject to return or exchange.

If a specific item has relevant legal restrictions, information about this may be additionally indicated on the product page or communicated to the Buyer before placing the purchase.

The presence of a discount or the item's participation in a promotion does not in itself deprive the Buyer of the rights provided by Ukrainian legislation.

9. Refusal of Return

A return or exchange of a quality item may be refused in cases provided by law, in particular if:

  • the established period for appeal has expired;

  • the item shows signs of use or wear;

  • the item was washed, damaged, or soiled after receipt;

  • the marketable appearance or consumer properties have been lost;

  • tags, labels, or other mandatory elements are missing, if their preservation is necessary for return;

  • the item belongs to a category for which the law establishes restrictions on return or exchange.

Each appeal is considered taking into account the actual circumstances and the requirements of current Ukrainian legislation.

10. Contacts for Returns and Exchanges

For all questions regarding returns or exchanges, please contact GETMAN STORE support service:

Seller: IE Taras Mykolayovych Hetmanchuk
RNOKPP (TIN): 3647501619
Registration address: Lutsk, Sobornosti St., building 26
Email: getmanstore.support@gmail.com
Phone: +380 99 624 2203

We recommend contacting us before sending the item and obtaining current details for the return.